Privacy Policy - HarlequinEats

Last Updated: 03-Nov-2023

Welcome to HarlequinEats‘ Privacy Policy page. This policy exists to inform you, as our valued user, regarding the collection, storage, protection, and usage of your data when you interact with our website. We adhere to the principles and regulations outlined by international data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy also explains your individual rights in relation to your personal data, the way in which those rights might be exercised, and the measures we take to ensure the security of your data.

By accessing HarlequinEats, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree to this policy, please refrain from using our website.

Collection of Data

HarlequinEats collects certain data from you for the purpose of providing a seamless and personalized experience on our platform. The types of data collected and the methods of collection are as follows:

Personal Data: HarlequinEats may ask you to provide personally identifiable information such as your name, email address, postal address, and contact numbers when you register an account with us, place an order, or contact our support team.
Usage Data: We may collect non-personal information about your visit to our website, including your IP address, browser type, operating system, time spent on certain pages, and the actions you take while browsing. This information helps us analyze user preferences and enhance your experience on the website.
Cookies: We utilize cookies and similar tracking technologies to collect information and personalize your browsing experience. Cookies are small data files that are stored on your device by your browser, enabling the platform or third-party applications to recognize you, remember certain preferences, and provide you with tailored content.
Payment Information: In order to facilitate transactions, HarlequinEats employs third-party payment processors to securely handle your payment information. We do not process or store your payment data on our servers.

Purposes of Data Collection

The data we collect from you is used for the following purposes:

To facilitate a seamless browsing, ordering, and delivery experience on the HarlequinEats platform.
To personalize and optimize your user experience, enhancing website functionality and improving our products and services.
To manage your account, inform you about important updates, and provide customer support when needed.
To comply with legal obligations and respond to any requests from authorities enforcing applicable laws.

We will never use your data for any other purpose outside the scope of this Privacy Policy without obtaining your explicit consent.

Data Security

Maintaining the security of your personal data is extremely important to us. HarlequinEats implements industry-standard measures to guard against unauthorized access, alteration, disclosure, or destruction of your data. Our platform follows secure encryption protocols that help protect your personal information.

Third-Party Data Sharing

HarlequinEats may need to share your personal data with carefully selected third-party service providers that facilitate the functioning of our platform. These may include, but are not limited to, payment processors, delivery partners, and marketing agencies. We will only share your data with these third-party providers to the extent necessary for the fulfillment of our services and in compliance with applicable data protection legislation.

Users’ Rights

You have the right to control the use of your personal data. As a user of HarlequinEats, you have the following rights:

Right of Access: You can request access to a copy of the personal data we hold about you.
Right of Rectification: If any personal information we hold about you is incorrect, inaccurate, or incomplete, you can request to have it corrected.
Right of Erasure: You can request deletion or removal of your personal data from our records if you believe we no longer have a valid reason to process it.
Right to Object: In some circumstances, you have the right to object to the processing of your personal data by HarlequinEats. We will review your objection and assess whether there are compelling legitimate grounds to continue processing.

To exercise any of these rights or for any other privacy-related inquiries, please contact our Data Protection Officer at [email protected].

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your data is no longer needed, it will be securely and permanently deleted.

Legal Basis for Processing Personal Data

Our legal basis for collecting and processing personal data is based on one or more of the following legal grounds:

The data processing is necessary for the performance of a contract between the user and HarlequinEats (e.g., when you place an order).
The data processing is necessary for compliance with a legal obligation (e.g., financial audits or legal inquiries).
The data processing is based on the user’s consent (e.g., when you voluntarily subscribe to marketing communications).

Please note that you have the right to withdraw your consent at any time, without affecting the lawfulness of our processing prior to your withdrawal.

Updates to the Privacy Policy

HarlequinEats may periodically update this Privacy Policy as necessary to reflect changes in our practices or for administrative, operational, or legal reasons. When we make any updates, the updated Privacy Policy will be prominently displayed on our website and the “Last Updated” date will be revised accordingly.

To stay informed of how we are protecting your data, we recommend regularly reviewing this Privacy Policy.

At HarlequinEats, we value your privacy and aim to ensure transparency, security, and compliance with all relevant data protection regulations. If you have any questions or concerns, please contact our Data Protection Officer at [email protected].

If you have any questions about these Terms, please Contact Us.